Level 3 Diploma in Business Administration

Course Description

This qualification is aimed at learners working in a senior business administration role. It aims to develop learners’ knowledge and understanding across a range of administrative practices and tasks, e.g. managing information. It forms the knowledge and competency requirements of the Advanced Apprenticeship Framework in Business Administration. It can also be used on a stand-alone basis.

Key concepts covered include:

• Business Environment
• Personal and Professional Development
• Business Communication and Information
• Principles of Administration
• Principles of Business
• Office Facility
• Human Resource Records
• Administrative Problems
• Resolve Customers’ Complaints
• Recruitment, Selection and Induction Practice
• Leadership and Management

It is advised that learners have level 2 in literacy and numeracy before enrolling onto this course. This qualification is approved for delivery to learners aged 16+.