Level 3 Diploma in Business Administration

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Course Description

This qualification is aimed at learners working in a senior business administration role. It aims to develop learners’ knowledge and understanding across a range of administrative practices and tasks, e.g. managing information. It forms the knowledge and competency requirements of the Advanced Apprenticeship Framework in Business Administration. It can also be used on a stand-alone basis.

Key concepts covered include:

  • Business Environment
  • Personal and Professional Development
  • Business Communication and Information
  • Principles of Administration
  • Principles of Business
  • Office Facility
  • Human Resource Records
  • Administrative Problems
  • Resolve Customers’ Complaints
  • Recruitment, Selection and Induction Practice
  • Leadership and Management

It is advised that learners have level 2 in literacy and numeracy before enrolling onto this course. This qualification is approved for delivery to learners aged 16+.

Course Content

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